Staley Technologies Blog

How Technology Makes Installations Easier

Posted by Tom Waltemath on Jul 5, 2016 5:00:27 PM

Does this sound familiar? After months of planning, vetting vendors, researching and selecting the right technology, the implementation falls a little flat. Either the technology doesn't get installed properly, the installers show up without the right equipment or leave the project undone. If this rings a bell, there are better ways to stay informed about the progress of your project! And you don't have to be onsite to stay informed! 

Whether its performing camera installations or upgrading a wireless network, you need a low voltage firm equipping its technicians with the latest technology. This allows the technician to be more efficient, accurate, reliable and a just plain better version of his predecessors. Paper forms? 

Today’s modern technician uses a mobile device loaded with electronic data, SOW and ability to capture photos. This allows the tech to verify each step of the project has been completed properly the first time.

Your technology rollout sees another benefit by the technician being able to share the data his fellow techs. Now the technology deployment firm can ensure a project’s consistency and quality from site to site. Work done on a VoIP install in one state can be easily replicated in another location in a different time zone by a second tech, using his colleague’s expertise.

Perhaps more importantly to you, mobile forms allow the tech to submit completed work orders from the job site to his project manager or support desk. Once the job is approved, only then does the technician check out of the job site. And if you want a copy for jobsite verification, just ask.

This significantly reduces return trips and incomplete jobs because the project manager or client is able to see first-hand if the job has been completed correctly. 

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Want to get a first-hand look at the latest in mobile technology deployments? Whether it’s installing Wi-Fi service or a close-circuit TV system, Staley Technologies’ CheckForms keep our clients informed and technicians equipped to handle any project. Want to cut down return trips? Do you want your technicians to show up with the right information? 

Contact Staley to see how CheckForms  can transform your next project.

Top 5 Reasons You Need a Break/Fix Solution

Posted by Jason Miles on Mar 2, 2016 10:30:00 AM

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Professional, W2 technicians are used for national managed services.

Uh-oh! It's a Saturday morning and a retail store's POS system has gone down during the busiest time of the week. Does the store manager call corporate headquarters? Or the network provider? Or a local repairman? By the time these scenarios play out, your store has lost considerable revenue and everyone - from the store manager to the network provider to the IT manager at HQ - is frustrated.

If this sounds familiar, keep reading!

Companies, large and small, struggle with defining break/fix solutions that are scalable. While these "small" issues may seem small or take just a couple of hours to fix, time adds up across multiple sites. So, if you're managing these issues as needed, why do you need a managed service solution? We've developed the top five reasons why. 

1. Your company spans multiple time zones and locations.

When an issue arises, you may need support within just a few hours. If your company has multiple locations across the country, it is difficult for a person in one time zone to quickly contact and deploy an outside vendor for services needed in a different time zone. Typically, a backlog of non-essential tickets will pile up, creating inefficiencies with the equipment not fully operational and those using the equipment on a daily basis. It sends a message to employees working in the field that the company does not care and is not engaged. It may also be useful to find a company with 24/7 support as remote troubleshooting can often fix the issue without the need for dispatch. 

2. The person managing break/fix issues has other job responsibilities.

Managing hundreds of service tickets needing response or dispatch is a full-time job, simply put. Too often, the responsibility is placed on the IT manager who has several other priorities. Again, issues viewed as non-essential or non-emergency, get placed at the bottom of the "to do" list, creating an inefficient environment. This can also apply to any moves, adds or changes (MAC projects) needed for equipment installations, relocations or upgrades. 

3. You are working with multiple vendors for remote support and field technician dispatch. 

When locations span several regions or states, it is natural to contact a local company to dispatch technicians to the site. This model may work when there are a handful of sites; however, the strategy is too much to maintain when several locations are involved. It is unreasonable to manage dozens of local vendors, all with their own sets of pricing, dispatch times and capabilities. Specific national service providers are able to dispatch technicians across the country and have project management teams to manage the process for you.

4. You experience a combination of common break/fix issues or MAC projects.

One issue usually does not persist among multiple locations, but rather, a mix of low-voltage and light electrical issues. The most common issues include POS system issues, down Wi-Fi and wireless networks, adding a data drop, down phone system, video wall not working properly or CCTV / video security issues. Some of these issues may have a simple fix. For example, when multiple people are working around equipment, it may get plugged into the wrong switch, knocked over, etc. When a combination of break/fix issues occur, it's important and more cost-effective to have a national partner with technicians across the country trained in low-voltage or light electrical issues. Similarly, MAC projects also get piled on to the list of needs for a technician to perform. So, it's necessary to use a qualified company that can handle a variety of these projects at any given time.

5. Your current strategy does not include health checks or preventative maintenance.

It's easy to just react to break/fix issues. However, a managed solutions provider can also provide regular preventative maintenance, like UPS battery checks or cleaning cooling fans for switches and routers. These easy checks can save time and thousands of dollars by preventing breakdowns instead of fixing them when they arise. 


If any of these scenarios spoke to you, Staley provides managed services that will save you stress, money and time. Learn about our National Service offerings!

  CONTACT US FOR MORE INFORMATION

 Leave us a note and let us know if you've experienced any nightmare issues! 

Topics: Break/Fix - National Service

4 Ways Wi-Fi Networks Impact Your Business

Posted by Will DaBoll on Jan 7, 2016 2:46:57 PM

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Wi-Fi engineer, Will  DaBoll, conducting a Wi-Fi survey to troubleshoot wireless network and determine recommendations.

We've all experienced it. A good connection...and a bad one. OK, a really bad one. 

Either your pages load quickly or they don't. You can either connect quickly, or not.  So, if you become easily frustrated with networks that don't work, why allow it in your business? It's easy to overlook how much a wireless network can impact your business, but it can influence everything from how much time people spend in your store to your security.

Are you experiencing pain points with your network? There could be simple solutions to make your network more efficient. Take our short quiz to see if your network could use an upgrade.   Take Wi-Fi Quiz

We've put together the most common areas where a strong Wi-Fi network can improve your business - for the better. 

1. Improve Work Mobility

 

Wireless networks allow approved users to access information outside of one designated location. This freedom can increase collaboration between departments and can also allow equipment to travel to needed areas and perform the same functions. For instance, a hospital can now implement point-of-care strategies, like mobile work stations, to ensure its clinicians and nurses all have access to consistent, up-to-date information without disturbing the patient’s comfort.

2. Improve Security

Companies assume liabilities and risk every day, specifically with inventory, equipment and information technology. One way companies can limit that risk is to include location tracking in its wireless network design. Location tracking can include assigning employee badge-access to certain areas; tagging equipment, like X-ray machines, for user and date information; and, tracking customer traffic patterns. A hospital, for example, can also use location tracking to ensure it knows where the patient is at all times.

 

3. Improve Employee Satisfaction

As employers look for more productivity out of employees, it is becoming increasingly popular for business and personal worlds to mesh. Enabling BYOD (Bring Your Own Device) through Wi-Fi networks gives employees a needed connection to personal comfort without compromising business productivity. With employees and consumers introducing personal devices to the business setting, it may be crucial for the business to keep the traffic separate from its secure network, allowing all applications to live in harmony.


4. Improve Consumer Experience

According to a NinthDecimal Mobile Audience 2013 Insight’s report, “mobile device in-store use grew 25% from 2012 to 2013 with 80% of shoppers using their mobile device in-store to enhance their shopping experience.” Wi-Fi access in-store encourages patrons to linger longer, and perhaps buy more. It also allows push communications to the customer while in-store. Making the consumer more comfortable will leave the person with a more positive image of the company, creating loyal advocates.


Don't worry, there are simple ways to determine if your network could perform better. Whether it's on a national scale or local, your main concern is finding a qualified, reliable technology deployment partner. Learn more about what makes Staley Wi-Fi installers different from the others

How does your network impact your business everyday? Do you hear complaints from customers or employees? Leave a comment and let's chat!

Hungry for more? Learn about our Wi-Fi and wireless capabilities. 

 



Topics: Wi-Fi